Last Updated: August 25, 2026

At AVYVEN, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

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1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must generally:

• Be unused and in its original condition;

• Be in its original packaging, when applicable;

• Include all original accessories, components, and documentation;

• Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Certain products may be subject to different return conditions or may not be eligible for return. Any applicable restrictions will be disclosed on the product page or at the time of purchase.

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2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or customized products;

• Digital products or downloadable items after delivery;

• Gift cards;

• Products marked as final sale;

• Items that have been used, altered, or damaged after delivery;

• Products that cannot be returned for hygiene, safety, or other applicable reasons.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

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3. How to Request a Return

To request a return, please contact us at avyvenstore@gmail.com within 30 days of delivery.

Please include:

• Your order number;

• The name or email address used for the purchase;

• The product you wish to return;

• The reason for the return;

• Photos or other information, when requested.

Do not send an item back without first receiving return instructions from our customer service team.

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4. Return Approval

All returns must be approved before the product is shipped back to us.

Once your return request is reviewed, we will provide instructions regarding where and how to return the item.

Sending an item to an address other than the one provided by our customer service team may result in delays or the inability to process your return.

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5. Return Shipping Costs

Unless the item is defective, damaged upon arrival, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or a product that arrived damaged or defective, we will review the situation and, when appropriate, provide a return shipping solution.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

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6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number;

• A description of the issue;

• Clear photos or videos of the product;

• Photos of the packaging, when applicable.

After reviewing the information, we may offer an appropriate resolution, which may include:

• Replacement of the item;

• Refund;

• Store credit;

• Other appropriate solution.

The resolution will depend on the circumstances of the case and applicable law.

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7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

We are not responsible for delays caused by banks, credit card companies, or other payment processors.

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8. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply when:

• An item shows signs of use beyond what is reasonably necessary to inspect the product;

• The item is returned damaged due to customer handling;

• Parts, accessories, or original packaging are missing;

• The product has decreased in value due to conditions caused after delivery.

Any deduction will be determined based on the condition of the returned item and applicable law.

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9. Exchanges

We may offer exchanges for eligible products, subject to availability.

If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.

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10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Because orders may enter processing shortly after purchase, cancellation is not guaranteed once an order has been processed or shipped.

If the order has already been shipped, you may need to follow the applicable return procedure after delivery.

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11. Refused or Unclaimed Packages

If a package is refused, abandoned, or returned to us because the customer provided an incorrect or incomplete shipping address, additional shipping or handling charges may apply.

Any refund will be reviewed based on the circumstances and applicable law.

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12. Final Sale Items

Products identified as "Final Sale" are generally not eligible for return or refund unless they are defective, damaged, incorrect, or otherwise covered by applicable law.

Please carefully review the product description before purchasing a final sale item.

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13. Refunds for Lost or Stolen Packages

We are not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.

If your tracking information indicates that your package was delivered but you cannot locate it, please first contact the shipping carrier and check with household members, neighbors, building management, or other appropriate locations.

We will make reasonable efforts to assist you when possible.

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14. Store Credit

In certain circumstances, we may offer store credit instead of a monetary refund.

Store credit may be subject to additional terms that will be communicated at the time it is offered.

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15. Processing Times

Return requests are generally reviewed within 2–5 business days.

Once an approved return is received, inspection and refund processing may require additional time.

Refund processing times may also vary depending on your payment provider.

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16. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes will become effective when the updated policy is posted on our website, unless otherwise required by applicable law.

The version of the policy in effect at the time of your purchase will generally apply to that transaction, subject to applicable legal requirements.

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17. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or waive any rights or protections provided to consumers under applicable federal, state, or local laws.

Where applicable law provides greater consumer protections than those described in this policy, the applicable law will control.

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18. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

AVYVEN
Email: avyvenstore@gmail.com

Instagram: @avyvenstore
Website: www.avyven.com

We are happy to assist you with your return or refund request.

Thank you for shopping with AVYVEN.