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Shipping Policy

Last Updated: August 25, 2026

At AVYVEN, we are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing, shipping, delivery times, and tracking.

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1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

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2. Shipping & Delivery Times

We currently ship to addresses within the United States.

Estimated delivery times are:

  • Standard Shipping: 7–15 business days

  • Processing Time: 1–3 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

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3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the shipping method, destination, and applicable promotions.

From time to time, we may offer promotional free shipping.

If free shipping is available for your order, the applicable offer will be displayed during checkout.

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4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48–72 hours for tracking information to become active in the carrier's system.

If your tracking information has not updated for several days, please contact us so we can assist you.

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5. Shipping Delays

While we do our best to ensure timely delivery, certain delays may occur due to circumstances beyond our control, including:

  • Severe weather;

  • Carrier delays;

  • Holidays and peak shopping periods;

  • Incorrect or incomplete shipping information;

  • Customs or other transportation-related issues;

  • Unexpected logistical disruptions.

Such delays do not automatically qualify an order for a refund or cancellation.

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6. Incorrect Shipping Addresses

Please make sure that your shipping information is accurate before completing your purchase.

Once an order has been shipped, we may not be able to change the shipping address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

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7. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, [STORE NAME] is not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location;

  2. Asking household members or neighbors;

  3. Checking with your building's reception or mailroom, if applicable;

  4. Contacting the shipping carrier directly.

If you still cannot locate your package, please contact us and we will do our best to assist you.

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8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

  • Your order number;

  • A description of the damage;

  • Clear photos of the damaged product;

  • Photos of the packaging, when applicable.

We will review the information and determine the appropriate resolution in accordance with our Return & Refund Policy.

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9. Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the shipment.

Please note that carrier tracking information may occasionally take time to update.

If the carrier confirms that a package has been lost in transit, we will review the situation and determine the appropriate resolution.

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10. P.O. Boxes and Military Addresses

Some shipping carriers may have restrictions regarding deliveries to P.O. Boxes, APO, FPO, or DPO addresses.

If we are unable to ship to the address provided, we will contact you to determine an alternative solution.

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11. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation or address-change requests can be accommodated once an order has been processed or shipped.

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12. Multiple Items in One Order

If your order contains multiple products, items may occasionally be shipped separately depending on availability, fulfillment location, or shipping requirements.

You may receive separate tracking numbers for different items within the same order.

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13. Estimated Delivery Times

All delivery times shown on our website are estimated, not guaranteed.

We cannot be held responsible for delays caused by shipping carriers, weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.

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14. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Email: avyvenstore@gmail.com
Store: AVYVEN

Intagram: @avyvenstore
Website: www.avyven.com

We are happy to assist you with any shipping-related questions.

Thank you for shopping with AVYVEN.

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